Select between complaint and compliment using the radio buttons. Compliments are indicated with a green-coloured thumbs-up icon and complaints are indicated with a red-coloured thumbs-down icon.

Search the guest’s profile using the search bar. Users can perform an advanced search by clicking the Advanced Search button.

Select the checkbox to create a new profile. Either the phone number or email address is required to create a new profile.

Enter the last name of the guest.

Enter the first name of the guest.

Enter the email address of the guest.

Enter the phone number of the guest.

Select the checkbox to display active guest profiles during a search.

Select the checkbox to display archived guest profiles during a search.

Select a category to add a complaint or compliment from the drop-down list, for example, Housekeeping.

Select the room number from the drop-down list for Housekeeping and Maintenance categories.

Select the relevant service from the drop-down list for Housekeeping and Maintenance categories.

Choose between Room and General Area using the radio buttons for Maintenance.

Type the name of the General Area and choose from the list.

Enter the name of the staff when choosing the category as Staff.

Enable to toggle to create a Housekeeping service request when adding the Guest Satisfaction record.

Enable to toggle to create a Maintenance service request when adding the Guest Satisfaction record.

Select between medium and high using the radio buttons.

Select between new and completed using the radio buttons.